Library of facilitation techniques

Communication Workshop Activities

Group activities and exercises to improve communication skills.
65 results
Liberating Structures

What I Need From You (WINFY)

issue analysisliberating structuresteamcommunicationremote-friendly

People working in different functions and disciplines can quickly improve how they ask each other for what they need to be successful. You can mend misunderstandings or dissolve prejudices developed over time by demystifying what group members need in order to achieve common goals. Since participants articulate core needs to others and each person involved in the exchange is given the chance to respond, you boost clarity, integrity, and transparency while promoting cohesion and coordination across silos: you can put Humpty Dumpty back together again!

1
Liberating Structures

Heard, Seen, Respected (HSR)

issue analysisempathycommunicationliberating structuresremote-friendly
You can foster the empathetic capacity of participants to “walk in the shoes” of others. Many situations do not have immediate answers or clear resolutions. Recognizing these situations and responding with empathy can improve the “cultural climate” and build trust among group members. HSR helps individuals learn to respond in ways that do not overpromise or overcontrol. It helps members of a group notice unwanted patterns and work together on shifting to more productive interactions. Participants experience the practice of more compassion and the benefits it engenders.
1
Thiagi Group

Blind Square - Rope game

teamworkcommunicationteambuildingteamenergiserthiagioutdoor
This is an activity that I use in almost every teambuilding session I run--because it delivers results every time. I can take no credit for its invention since it has existed from long before my time, in various forms and with a variety of names (such as Blind Polygon). The activity can be frontloaded to focus on particular issues by changing a few parameters or altering the instructions.
5
Thiagi Group

Seven Words

thiagicommunicationskillsremote-friendly

Ever heard the cliché, “It's not what you say, but how you say it”? The Seven Words jolt dramatically demonstrates this principle. You demonstrate how the meaning of a sentence changes as you emphasize different words. Later, you invite pairs of participants to explore this concept.

1
Thiagi Group

Bus Trip

feedbackcommunicationappreciationclosingthiagiteam
This is one of my favourite feedback games. I use Bus Trip at the end of a training session or a meeting, and I use it all the time. The game creates a massive amount of energy with lots of smiles, laughs, and sometimes even a teardrop or two.
1
Nick Heap

Team of Two

communicationactive listeningissue analysisconflict resolutionissue resolutionremote-friendlyteam

Much of the business of an organisation takes place between pairs of people. These interactions can be positive and developing or frustrating and destructive. You can improve them using simple methods, providing people are willing to listen to each other.

"Team of two" will work between secretaries and managers, managers and directors, consultants and clients or engineers working on a job together. It will even work between life partners.

2
Thiagi Group

Lasting Impression Elevator Pitch

communicationelevator pitchthiagiskillsaction
How do you explain what you do to someone you meet for the first time and make a lasting impression? Being able to explain what you do may result in a career spurt—or at least help you avoid some embarrassment. Participants write a short pitch they can use to introduce themselves to clients or new acquaintances or to make unscheduled presentations. Later, they have the pitch critiqued and improved using a three-part rating system.
Thiagi Group

Stress Balls

energisercommunicationteamworkteamthiagiactionicebreaker
Understanding the importance of communication and teamwork is an important requirement for high performance teams of knowledge workers. This exercise is an effective energizer that requires communication and teamwork. Ask participants to form a circle and throw a ball around to simulate the movement of a message. Change different variables such as speed, quantity, and complexity to create a mess.
1
Thiagi Group

Angry Customers

customer servicerole playingskillsthiagicommunication
Training Customer Service Representatives (CSRs) to handle angry and abusive customers is a tough challenge. Effective communication with an angry customer requires a combination of knowledge, skills, and attitudes. As a part of our training session, we use this rapid roleplay activity.
Thiagi Group

Decisions, Decisions…

communicationdecision makingthiagiactionissue analysis
When it comes to decision-making, why are some of us more prone to take risks while others are risk-averse? One explanation might be the way the decision and options were presented. 

This exercise, based on Kahneman and Tversky's classic study, illustrates how the framing effect influences our judgement and our ability to make decisions. The participants are divided into two groups. Both groups are presented with the same problem and two alternative programs for solving them. The two programs both have the same consequences but are presented differently. The debriefing discussion examines how the framing of the program impacted the participant's decision.