Problem Solving Workshop Activities

It doesn’t matter where you work and what your job role is, if you work with other people together as a team, you will always encounter the same challenges:

• Unclear goals and miscommunication that cause busy work and overtime
• Unstructured meetings that leave attendants tired, confused and without clear outcomes.
• Frustration builds up because internal challenges to productivity are not addressed
• Sudden changes in priorities lead to a loss of focus and momentum
• Muddled compromise takes the place of clear decision- making, leaving everybody to come up with their own interpretation.
• In short, a lack of structure leads to a waste of time and effort, projects that drag on for too long and frustrated, burnt out teams.
  

The Six Thinking Hats are used by individuals and groups to separate out conflicting styles of thinking. They enable and encourage a group of people to think constructively together in exploring and implementing change, rather than using argument to fight over who is right and who is wrong.

A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

You can help a diverse group quickly test the viability of current strategies and build its capacity to respond quickly to future challenges. This Liberating Structure prepares a group for strategy making. It does not produce a plan to be implemented as designed but rather builds resilience: the capacity to actively shape the system and be prepared to respond to surprise. This means being better able to see different futures unfolding, better prepared to act in a distributed fashion, and more ready to absorb disruptions resiliently.

Determine the gap between the present situation and a desired future state

Help Me Understand is based on the underlying (and accurate) assumption is that employees come to meetings with widely different questions around a topic or a change. It also allows the players to discover overlaps with other players’ questions and to notice the frequency with which those questions occur—something they may not have known prior to the meeting.

Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex, and chaotic. 

• A problem is simple when it can be solved reliably with practices that are easy to duplicate. 
• It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably. 
• A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail. 
• Chaotic is when the context is too turbulent to identify a path forward. 

A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.” 

The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

A process for understanding a complex problem situation

We don’t truly have a good grasp of a situation until we see it in a fuller context. The Context Map is designed to show us the external factors, trends, and forces at work surrounding an organization. Because once we have a systemic view of the external environment we’re in, we are better equipped to respond proactively to that landscape.

You can use the Draw Toast exercise to introduce people to the concepts of visual thinking, working memory, mental models and/or systems thinking.

This also works as a nice warm-up exercise to get people engaged with each other and thinking visually. Plus, it’s fun!